Terms of Service

1. Acceptance of Terms

By installing, accessing, or using Ketchup Bot ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Ketchup Bot is an asynchronous standup bot for Discord and Slack that helps teams share daily updates. The Service provides:

• Daily standup collection (Done, Doing, Blockers)
• Configurable reminder notifications
• Team digest summaries
• Team management and member organization

3. Eligibility

You must be at least 13 years old (or 16 in the European Economic Area) to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Accounts & Registration

The Service is accessed through your Discord or Slack account. You are responsible for maintaining the security of your platform accounts. You agree to notify us immediately of any unauthorized access to the Service through your account. We are not liable for any loss arising from unauthorized use of your account.

5. Subscription & Billing

5.1 Free Tier

Ketchup Bot offers a free tier that includes one (1) team per workspace with access to core standup features. The free tier is provided without charge and without requiring payment information.

5.2 Paid Plans

Paid subscriptions unlock additional teams and premium features. By subscribing to a paid plan, you agree to pay all applicable fees. Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selection).

5.3 Payment Processing

Payment processing is handled by our third-party payment provider, Polar. Your use of payment services is subject to Polar's terms and privacy policy. We do not store your complete payment card information.

5.4 Cancellation & Refunds

You may cancel your subscription at any time. Upon cancellation, you will retain access to paid features until the end of your current billing period. Refunds are provided at our discretion and typically only for billing errors or service issues.

5.5 Price Changes

We reserve the right to modify pricing with at least 30 days' notice. Price changes will take effect at your next billing cycle after the notice period.

6. License & Usage Rights

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business or personal purposes. This license does not include the right to:

• Modify, copy, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the Service
• Rent, lease, sell, or sublicense access to the Service
• Use the Service to build a competing product
• Remove any proprietary notices from the Service

7. User Content

7.1 Ownership

You retain all ownership rights to the content you submit through the Service (standup responses, team configurations, etc.). We do not claim ownership of your content.

7.2 License to Us

By submitting content, you grant us a limited license to store, process, display, and transmit your content as necessary to provide the Service. This includes sharing standup responses with your configured team members.

7.3 Responsibility

You are solely responsible for the content you submit. You represent that you have the right to submit such content and that it does not violate any laws or third-party rights.

8. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Submit content that is abusive, harassing, defamatory, or violates others' rights
• Attempt to interfere with, disrupt, or overload the Service
• Use automated systems, bots, or scripts to abuse the Service
• Attempt to gain unauthorized access to the Service or its systems
• Impersonate others or misrepresent your identity or affiliation
• Transmit viruses, malware, or other malicious code
• Circumvent any access controls or usage limits
• Use the Service to send spam or unsolicited messages

Violation of these rules may result in immediate termination of your access to the Service.

9. Intellectual Property

The Service, including its software, design, features, documentation, and branding, is owned by Ketchup Bot and protected by intellectual property laws. Nothing in these Terms transfers any ownership rights to you. All rights not expressly granted are reserved.

10. Third-Party Platforms

The Service operates on Discord and Slack. Your use of these platforms is subject to their respective terms of service:

• Discord Terms of Service
• Slack Terms of Service

We are not responsible for the availability, functionality, or policies of these third-party platforms.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. The Service may be temporarily unavailable due to:

• Scheduled or emergency maintenance
• Software updates and improvements
• Third-party platform outages (Discord, Slack)
• Circumstances beyond our reasonable control

We will make reasonable efforts to provide advance notice of planned downtime when possible.

12. Termination

12.1 By You

You may stop using the Service at any time by removing the bot from your Discord server or Slack workspace. For paid plans, you should cancel your subscription before removal to avoid future charges.

12.2 By Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause and with or without notice. Reasons for termination may include violation of these Terms, abusive behavior, non-payment, or discontinuation of the Service.

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination will remain in effect.

13. Disclaimers

14. Limitation of Liability

15. Indemnification

You agree to indemnify, defend, and hold harmless Ketchup Bot, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your content submitted through the Service.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding arising from these Terms shall be brought exclusively in the federal or state courts located in Delaware.

17. Dispute Resolution

Before initiating any legal proceeding, you agree to first contact us at support@ketchupbot.com and attempt to resolve the dispute informally for at least 30 days. If the dispute cannot be resolved informally, either party may pursue formal resolution as provided in the Governing Law section.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

18. Changes to Terms

We may modify these Terms at any time by posting the updated Terms on our website. Material changes will be communicated through the Service or via the platform where you use the bot. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ketchup Bot regarding the Service and supersede all prior agreements.

19.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction.

19.5 Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet/power outages.

20. Contact

For questions about these Terms of Service, please contact us at: